Refund & Returns Policy
At Poser London, we want you to be happy with your purchase. If you are not completely satisfied with your order, our Refund & Returns Policy explains the conditions and process for requesting a return or refund.
Return Eligibility
To be eligible for a return, the following conditions should be met:
- The item must be unused and unworn.
- The product must be in its original condition.
- Original tags and packaging should remain attached where applicable.
- The item must not be washed, altered, stained, or damaged.
- Proof of purchase or order details may be required.
Items that do not meet these requirements may not qualify for a return.
How to Request a Return
Before sending an item back, please contact our customer support team.
Email: info@poserlondon.com.co
Please provide your order number, product name, and reason for the return. Our team will review your request and provide the appropriate return instructions.
Please do not send an item to an address without contacting us first.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
Include your order number and, where appropriate, clear photos showing the issue. Our team will review the problem and help you with the next steps.
Refunds
Once your returned item has been received and inspected, we will notify you whether the return has been approved or rejected.
If your refund is approved, it will be processed to your original payment method where possible. The time required for the refund to appear in your account may vary depending on your payment provider or bank.
Return Shipping
Unless otherwise agreed by Poser London, customers may be responsible for return shipping costs.
Original shipping charges may be non-refundable. If your return is related to an incorrect or damaged item, please contact our support team before returning the product.
Exchanges
If you need a different size or replacement item, please contact us at info@poserlondon.com.co.
Exchange availability depends on product availability and the condition of the returned item.
Non-Returnable Items
Products may not qualify for return if they have been:
- Worn or washed
- Altered or modified
- Damaged after delivery
- Returned without the required order information
- Returned in an unsuitable condition
Important Return Information
Please package returned products securely to help prevent damage during shipping.
We recommend keeping your return tracking information until your return has been successfully received and processed.
Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact our customer support team:
Email: info@poserlondon.com.co
We are happy to assist you with your return or refund questions.
Poser London – Express Your Style. Wear Your Attitude.
Please make sure the final return timeframe, eligibility rules, shipping responsibilities, and refund conditions match your actual store practices and applicable laws before publishing this policy.